TERMS & CONDITIONS

 ( shipppThe following terms govern all products ordered by the customer and shall be incorporated into any contracts as entered into between the Buyer and Bestmate PetCare Limited / Acuda Group Limited for the supply of goods and services.

Price

  • The price shown on the shopping cart are shown in NZ Dollars. These include applicable taxes for purchases made in New Zealand.
  • Alterations to any price shall be effective from the date specified at the time of giving notice to the Buyer.

Order processing and Delivery information

  • Most orders are processed within 48 hours of receipt. (Processing time does not include weekends).
  • Orders placed on Saturday and Sunday will be processed on the following Monday.
  • Orders are processed and shipped on business days only (Monday through Friday excluding major holidays)
  • NZ deliveries are usually delivered within 3-5 business days. Please allow extra time at peak holidays periods e.g Christmas due to the volume of freight  moving around New Zealand.

New Zealand Delivery Charges

  • Orders over NZ$100.00: Free shipping
  • Orders under NZ$100.00: $8.00 or $15.00 rural New Zealand wide
  • NZ orders will be delivered within 3-5 days on receipt of order.

International Delivery Charges

  • International orders will be delivered within 10-15 business days of receipt of order
  • Any import duty or local taxes applicable in the delivery country are the responsibility of the recipient.
  • International orders under 5kg will be posted by air unless otherwise directed.
  • Freight for orders over 5kg will be quoted on an individual basis on either international shipping or door to door courier.

Payment (Web Site Purchases)

  • Unless expressly amended in the quotation, payment in full will be made before delivery of goods.
  • In all circumstances Bestmate PetCare, Acuda Group Limited retains ownership of the project, goods and associated materials until  complete payment is made.
  • If a credit or debt collection agency is required to obtain payment any costs charged by the agency in the course of collection of outstanding monies  owed by the Buyer, including commissions, will be on charged and paid by the Buyer.

Payment (Account Holders)

  • An invoice only will be issued and payment must be made on this invoice as the terms stipulate, pay by 20th month.
  • In all circumstances Bestmate PetCare, Acuda Group Limited retains ownership of the project, goods and associated materials until complete payment is made.
  • If the Buyer defaults on payment Bestmate PetCare may charge a default penalty at a rate per annum equal to the retail lending base rate at the ANZ Bank and calculated on a daily basis on the unpaid portion of the price from due date until payment in full.
  • If a credit or debt collection agency is required to obtain payment any costs charged by the agency in the course of collection of outstanding monies owed by the Buyer, including commissions, will be on charged and paid by the Buyer.

Returns Policy

Goods purchased from Bestmate PetCare Limited may be returned providing they are in a re-saleable condition i.e. unopened and unused. A product is  not able to be exchanged or a refund made when it has been used unless there is a manufacturing fault. If your product is defective please call us on +64 9 420 4343 or email us at returns@bestmatepetcare.com We will arrange for your package to be uplifted by courier at a convenient time. For international returns kindly email us at returns@bestmatepetcare.com stating the nature of your return. Advice will be given on each individual case.

Use of Information

  • The Buyer agrees that Bestmate PetCare may use any information it has about the Buyer relating to their credit worthiness and give that information  to any other person, including any credit or debt collection agency for credit assessment and debt collection purposes.
  • Bestmate PetCare agrees that other information gathered about the Buyer is to remain confidential to Bestmate PetCare.
  • If the Buyer is an individual, the Buyer has rights under the Privacy Act 1993 to access and request the correction of any personal information that Bestmate PetCare holds about the Buyer.

Copyright

The information on this website is protected by copyright. Except as specifically permitted, no portion of this website may be distributed or reproduced by any means, or in any form, without the prior written permission of Acuda Group Limited.

Trademarks

All trademarks, service marks, trade names, product names and company names or logos cited herein are the property of Acuda Group Limited and used under license.

Use of Website Information

All documentation and articles on this site may be printed, copied and viewed subject to the following terms and conditions:

  • The document may be used solely for informational, personal or non-commercial purposes.
  • Any copy of the document or portion thereof must include all copyright and proprietary notices.
  • The document may not be modified in any way.

All other uses are only authorized with the express written permission of Bestmate PetCare.

External links to this web site
Please feel free to supply a link to the Bestmate PetCare home page. We would ask that you refrain from linking to the
internal pages as internal article links may alter as content is modified and maintained. The following conditions must also be adhered to:

  • Content must not be replicated, except with written permission.
  • dev.bestmatepetcare.com must not be opened inside another web site, frame or the like.
  • The linking website must not contain objectionable, illegal, or adult content.
  • The linking website must not state or imply that Bestmate PetCare endorses or sponsors the linking website without express written permission.

Warranties and Disclaimers

All information on the Bestmate PetCare website is provided “AS IS” without any warranty of any kind. Bestmate PetCare makes no warranties of any kind, express or implied, regarding the accuracy or reliability of any information on this website, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. Bestmate PetCare reserves the right to change or delete information, documentation and products from the website at any time, without notifying customers or visitors. Bestmate PetCare will in no event be liable for any damages, indirect, special, incidental, or consequential, arising out of the use of, or payments based on, information contained on the Bestmate PetCare web site.

© Bestmate PetCare Limited 2019. All rights reserved.
® Bestmate, K9H2O and PurrPurr are all registered trade marks of Acuda Group Limited and used under license.